Kyle of Lochalsh
Otterburn House Terms and Conditions
By placing a booking with us (Otterburn House), you and your party (if applicable) agree to the following terms and conditions. If you have any questions about booking with us, please contact us prior to making a booking.
We can be contacted directly on 01599 511212 or email@example.com
Terms of booking
It is the responsibility of the person booking the accommodation (the lead guest) to ensure that all group members are aware of our Terms and Conditions and that payment is made to us in the event of any cancellation or alteration to the booking.
Deposit and Cancellation Policy
COVID Government guidelines – Updated October 2022 (please read carefully before booking your stay with us)
Coronavirus (COVID-19) – Bed and Breakfast Arrival
Coronavirus (COVID-19) – Guest Wellness
Coronavirus (COVID-19) – Bed and Breakfast Closure
Due to the ongoing situation we may have to temporarily close Otterburn House as a result of the following:
We will contact guests to cancel or re-arrange bookings. If we have guests staying with us then we will make every attempt to find you alternative accommodation. If payment has been made and your stay with us cut short then we will issue a partial refund. Our liability would not extend beyond this refund.
Arrival and Departure
During Your Stay
After check-in you are welcome to come and go as you please, but we ask that noise is kept to a minimum after 10pm so as not to disturb other guests. All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners. We reserve the right to cancel a booking with immediate effect if guests do not honour this agreement and cause any disturbance or nuisance.
Guests are not permitted visitors during their stay at Otterburn House.
Use of garden
Guests can use the gardens and outside seating areas at Otterburn House at their own risk. To access the gardens there are varies steps and slopes.
We are not liable if guests suffer an accident in or around the garden grounds.
WiFi Fair & Appropriate Usage Policy
During your stay guests have unlimited access to Guest WiFi. Please note, use of our WiFi to access content that is inappropriate or illegal, including but not limited to adult sites is strictly prohibited. Guests that chose to use these facilities agree to use it within these restrictions and accept full legal responsibility for any activity that is carried out.
Damage and Breakage
In the unfortunate circumstance that an accident may occur, we ask that you notify us immediately. We reserve the right to charge for any damage or breakages which we consider to be deliberately or recklessly caused and for any missing items.
In the unlikely event that we are unable to re-let the room due to damage caused, we reserve the right to charge for any room nights lost. If any damage, breakages or missing items are discovered after departure you will be notified of any charges in writing as soon as is reasonably practicable. In agreeing to our terms and conditions you authorise us to take this amount from your card.
Loss of Keys
A charge of £30 will be levied for replacement room keys should the need arise. This cost is calculated on the basis that locks have to be changed. This charge must be paid on departure.
Any lost property left behind by guests during a stay will be held for a period of 30 days. While we will make our best efforts to reunite lost property with their owners, we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged. Items such as bank cards or driver licences will be handed to the appropriate issuing authority and high value items will be handed to the police.
Fire Detection System
We reserve the right to take action against any guest found to have tampered/ interfered with any fire detection equipment throughout, including detector heads in public areas and bedrooms, and fire extinguishers. Guests found to have tampered with any fire detection or firefighting equipment, will be charged, with any costs incurred by the owners due to their actions and additionally will be asked to leave the accommodation. Should the fact that firefighting or detection equipment has been tampered with come to light after the guest has departed, you will be notified of any charges in writing as soon as is reasonably practicable. In agreeing to our terms and conditions you authorise us to take this amount from your card.
Please note that the use of ignitable candles, scented sticks and any electrical appliances which may set off the fire alarm system are forbidden under fire regulations.
Otterburn House operates a no smoking/vaping policy throughout the premises, this includes the garden and car park area. If we find that guests have been smoking/vaping anywhere on the premises then we reserve the right to ask you to leave immediately. You will be liable for the full cost of your booked stay. We also reserve the right to charge a minimum sum equivalent to the cost of one night’s stay if we are unable to re-let the room whilst it is deep cleaned and fully aired. If evidence of smoking/vaping is discovered after departure you will be notified of any charges in writing as soon as is reasonably practicable. In agreeing to our terms and conditions you authorise us to take this amount from your card.
Sorry, we do not accept pets except for service animals.
Otterburn House Bed and Breakfast does not hold a license to resell alcoholic beverages. Guests may bring their own, but for the safety and comfort of all of our guests, please drink responsibly.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions. Cars, motorcycles or other vehicles parked on our property are left at your own risk.
Bicycles are stored at your own risk. It is your responsibility to store and lock your bicycle as per the conditions of your bicycle insurance.
Any dispute between us will be governed by the non-exclusive Law of the English Courts.
These Terms and Conditions were last reviewed January 2023.