Kyle of Lochalsh
The information collected and used
If you use this website, you are in control of what information is collected, but if you choose not to share your information, you may not be able to access or use some areas of this website.
1a. How information is collected
This information may be collected, stored and used when you use this website and when you call or email Otterburn House.
1b. What information is collected
The information collected and held may include but is not limited to:
Information about your computer and about your visits to, and use of, the website (including your IP address, approximate geographical location, browser type, referral source, length of visit and number of page views); and, if you call or email Otterburn House, your phone and/or mobile phone number and email address, or other information needed to facilitate your booking, this may include guest names and addresses.
1c. Using cookies or other on-device storage
2. How information collected is used
2b. Customisation of this website and advert targeting
The information collected when you use this website may be used to build up a picture of your interests. This information may be used to try to make sure that when you visit or use the website, you don’t miss offers and information that might interest you. This is called advert targeting.
2c. Tracking how the website is used
Information may be collected about activity on the website, or other organisations may be used to collect it and to share it. This information is used to:
2d. Analysing call volumes
If you contact Otterburn House using the number or email featured on the website we may record your phone number or email address, the time, date, day of the week and length of the call and certain details about whether the call was answered or not. This information will be used to analyse the effectiveness of the website.
2e. Disclosure of your information
Your information may be passed to one or more of the following organisations:
Otterburn House, Data processing companies, mailing houses and other third party suppliers; and Government and enforcement agencies and the police;
Every now and again, requests are received for information from government departments, the police and other enforcement agencies. If this happens, and there is a proper legal basis for providing your information, it will be provided to the organisation asking for it.
Where your information is processed:
When your information is used as described in section 2, this may occasionally involve sending your information outside the European Economic Area (EEA). Where this is done, appropriate steps are taken to protect your information. By using this website, you agree that your information may be transferred, stored and processed outside the EEA.
How your information is kept secure
The security of information is taken very seriously. Technology and security policies are in place to protect the information held.
What are cookies:
What cookies are used on this Website
The cookies we use on this website are broadly grouped into the following categories:
Essential – Some of the cookies on our website are essential for us to be able to provide you with a service you have requested. An example of this would be a cookie which allows communication between your browser and the website. Our cookie preference cookie described in the section “How can I reject or opt out of receiving cookies?” is also an essential cookie. You may not be able to use our website without these cookies.
Analytics – We use analytics cookies to helps us understand how users engage with our website. An example is counting the number of different people coming to our website or using a particular feature, rather than the total number of times the site or feature is used. Without this cookie, if you visited the website once each week for three weeks we would count you as three separate users. We would find it difficult to analyse how well our website was performing and improve it without these cookies.
Interest-Based Advertising – You will have noticed that when you visit websites you will be shown adverts for products and services you may wish to buy.
How can I reject or opt out of receiving cookies?
Please note that we can’t always control third party cookies stored on your machine from our website and where this is the case you will need to visit the relevant third party’s website directly to manage cookies stored on your machine by them. Please see our “Third Party Cookies” section below.
If you want to reject cookies we use from this website you will need to delete the cookies from your browser. Most browsers also allow you to prevent all or some cookies being stored on your machine in the future. For more information on how to delete or disable cookies from your browser please use the “help” function within your browser or alternatively visit www.allaboutcookies.org. By deleting our cookie preference cookie the next time you visit this website the cookie message bar will appear again inviting you to again reconsider your preferences; and/or if you only want to reject some or all of the third party cookies you will need to visit the relevant third party’s website directly to manage cookies stored on your machine by them. Please see our “Third Party Cookies” section below. Please be aware that disabling cookies may impact the functionality of this website.
Third party cookies
Some of the cookies described in the “What Cookies are used on this Website” section above are stored on your machine by third parties when you use our website. We have no control over these cookies or how the third parties use them. They are used to allow that third party to provide a service to us, for example analytics. For more information on these cookies and how to disable them, please see:
Internet Advertising Bureau website at http://www.youronlinechoices.com/ where you will be able to opt-out of receiving Interest-Based Advertising cookies from some third parties
If you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium’s website.
We reserve the right to update this policy without prior notice. We recommend checking here regularly to see any changes made.
This policy was last updated October 2022